This Returns Policy explains the rules regarding returns, refunds, and cancellations for purchases made on the website operated by Apex Innovations Group Inc.
By placing an order, you acknowledge and agree to this policy.
1. Digital Gift Cards – Final Sale
All products sold on our website are digital gift cards delivered electronically.
Due to the nature of digital products, all sales are final. Once a digital gift card has been issued or delivered, it cannot be returned, refunded, or exchanged.
2. No Returns or Exchanges
We do not accept returns or exchanges for digital gift cards, including but not limited to:
- Change of mind after purchase
- Accidental purchase or incorrect denomination selection
- Failure to use or redeem the gift card
- Gift cards sent to the wrong recipient due to incorrect email input
Please review your order carefully before completing your purchase.
3. Order Cancellation
Orders cannot be canceled once they have been processed or delivered.
In some limited cases, if an order has not yet been issued or delivered, we may, at our sole discretion, attempt to cancel the order. However, cancellation is not guaranteed.
4. Non-Delivery Issues
If you believe you did not receive your digital gift card, please:
- Check your email inbox and spam/junk folders
- Confirm that the recipient email address provided is correct
If the gift card is still not found, contact us at [email protected] within a reasonable time after purchase. We will investigate delivery status but cannot guarantee replacement or refund once delivery is confirmed.
5. Fraud and Unauthorized Transactions
If an order is flagged for suspected fraud or unauthorized activity, we reserve the right to suspend, cancel, or withhold delivery while the transaction is under review.
Refunds related to verified unauthorized transactions may be handled in accordance with applicable law and payment processor policies.
6. Brand Terms and Redemption
Gift cards are issued by third-party brands and are subject to the terms and conditions of the issuing brand.
We are not responsible for redemption issues, expiration rules, or restrictions imposed by the gift card issuer.
7. Legal Exceptions
Nothing in this Returns Policy limits any rights you may have under applicable consumer protection laws that cannot be waived.