1. Return Eligibility
At Apex Innovations Group Inc, we want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in the original packaging
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse, improper handling, or normal wear and tear
3. Return Process
To initiate a return, please contact our support team at:
[email protected]
Please include:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
Once your request is approved, we will provide return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost return packages
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will:
- Offer a replacement at no additional cost, or
- Provide a full refund, depending on the situation
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing time: 5–10 business days (depending on your payment provider)
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
7. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.
8. Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank account again
- Then contact your credit card company, as it may take some time before your refund is officially posted
- If you still have not received your refund, please contact us at [email protected]
9. Order Cancellations
Orders can be canceled within 12 hours of placement. After this period, orders may have already been processed or shipped and cannot be canceled.